Dashboard to other sites and projects I own.
IT Technical Support I
Information Technology Professional
Do you love computers? Do you enjoy helping people solve their technical problems? Are you ready to join thousands of other technical professionals helping people solve their technology issues? You have stumbled upon the right site. On this page, I will provide information that will serve as a guide to getting into technical support and share roadmaps to technical success in the various parts of Information Technology.
The information technology field is one that has something for everyone. This page will focus on the foundation skills required to successfully work as a Desktop Support Technician, IT Technical Support Level I, or Help Desk Specialist. The recommendations provided on this site will help you to become a well rounded support technician.
Design is not just what it looks like and feels like. Design is how it works. — Steve Jobs
Recommended Core IT Training:
- CompTIA IT Fundamentals – Introduction to technology fundamentals. A great document to start if you do not have ANY background with computers.
- CompTIA A+ – CompTIA A+ Certification Training site.
- CompTIA Network+ – CompTIA Network+ Certification Training site.
- CompTIA A+ Certification (220-1001) – Total Seminars from Mike Meyers
- CompTIA A+ Certification (220-1002) – Total Seminars from Mike Meyers
- CompTIA Network+ Certification (220-1001) – Total Seminars from Mike Meyers
- CompTIA 220-110 – Professor Messer presenting A+ Certification materials.
- CompTIA 220-1001 – Learning objectives for A+ test one
- CompTIA 220-1002 – Learning objectives for A+ test two
I do not receive ANY kick backs from any of the sites listed above. I share this information in the spirit of helping others to achieve their educational goals.
HTML and CSS
HTML - HyperText Markup Language is a set of standards, a variety of SGML, used to tag the elements of a hypertext document. It is the standard protocol for formatting and displaying documents on the World Wide Web. We have provided additional information on this site. We recommend that you become familiar with HTML and CSS coding.
Education is the passport to the future, for tomorrow belongs to those who prepare for it today. — Malcolm X
Recommended HTML Training:
- W3Schools.com – Excellent foundational web site for HTML training.
- Lynda.com – Lynda.com has become LinkedIn Learning online classes.
- Front End Developer – The Front End Developer page provides more in-dept information.
I do not receive ANY kick backs from any of the sites listed above. I share this information in the spirit of helping others to achieve their educational goals.
Scripting Languages
Scripting will be an essential part of your job as you move into the field. Scripting allows invidivuals to automate repetive and predictive task. One example of this would be creating users accounts, groups or password changes. Special thanks to Jean-Baptiste Vaucourt for curating this list.
Education is the passport to the future, for tomorrow belongs to those who prepare for it today. — Malcolm X
Recommended Windows CLI Training Links:
- Windows Command Line Tutorial - 1 – Introduction to the Command Prompt
- Windows Command Line Tutorial - 2 – Listing Files and Directories
- 15 CMD Commands Ever Windows User Should Know – Great resource to use with Windows Resource Kit.
- Introduction to Powershell –
Recommended macOS Terminal Training Links:
- Introduction to Batch File Scripting – great resource.
- Introduction to MacOS Terminal – great resource.
- Bash Shell Scripting On Mac OS X – Introductory resource.
- Bash Scripting Full Course 3 Hours – Three hour course but worth your time.
Recommended Python Training Links:
- Learn Python the Hard Way – Excellent resource for learning python scripting quickly.
- Automate the Boring Stuff with Python – Must read.
I do not receive ANY kick backs from any of the sites listed above. I share this information in the spirit of helping others to achieve their educational goals.
USB Bootable Drive
The USB Bootable drive will be the saving grace for any administrator facing systems deployment. These links below will provide insights on how to create USB bootable drives on three platforms.
Education is the passport to the future, for tomorrow belongs to those who prepare for it today. — Malcolm X
Recommended USB Boot Drive Training:
- Microsoft USB Tool – HOWTO Create bootable USB dirves the easy way for Windows.
- Rufus – Create bootable USB dirves the easy way for Windows.
- Using RUFUS or Microsoft USB Tool video – Wonderful resource for Windows systems.
- DiskMaker X Pro – HOWTO manual macOS USB Bootable drive.
- Diskmaker X – Wonderful resource for macOS.
- Video – How to create a Bootable USB Drive
- USB Drive – HOWTO manual commandline (CLi) Interface macOS USB Bootable drive from Apple.
Recommended OS Cloning Tools:
- Acronis True Image – Windows and macOS cloning tool.
- Carbon Copy Cloner – macOS cloning tool.
- SuperDuper! – macOS cloning tool.
- Clonezilla – Open source version of True Image and Norton Ghost.
Online Backup Services:
- Backblaze – Backup software for entire desktop or laptop system.
- Carbonite – Backup software for entire desktop or laptop system.
- Duplicati – Open source stores securely encrypted backups on cloud storage services.
I do not receive ANY kick backs from any of the sites listed above. I share this information in the spirit of helping others to achieve their educational goals.
Extras
Education is the passport to the future, for tomorrow belongs to those who prepare for it today. — Malcolm X
Ticket Management System
- OTRS – OTRS: A smart, agile, safe communication platform.
- Spiceworks – Asset management system, ticket tracking, and many others.
- Zendesk – Zendesk is a service-first CRM company that builds software designed to improve customer relationships
Password Manager
- Keepass X – Keepass Manager Tools for macOS
- KeePass Password Safe – This is the official website of KeePass, the free, open source, light-weight and easy-to-use password manager.
- 1Password – The worlds most-loved password manager.
- Lastpass – Another password manager for professionals.
Software Installers for Fast Distribution
- Mac apps – Get Mac apps automatically - best alternative to Ninite for Mac.
- Ninite – Get Windows apps automatically - fastest way to install apps.
HOWTO USB Bootable Drives
- USB Drive – commandline (CLi) Interface macOS USB Bootable drive from Apple.
- DiskMaker X Pro – macOS USB Bootable drive.
- Rufus – Create bootable USB dirves the easy way for Windows.
- Microsoft USB Tool – Create bootable USB dirves the easy way for Windows.
Recommended Extra Training:
- IT Roadmap – CompTIA training roadmap
- AWS Cloud Practitioner – LinkedIn Learning Traing for AWS Certified Cloud Practitioner.
- VirutalBox – VirtualBox is a general-purpose full virtualizer for x86 hardware, targeted at server, desktop and embedded use.
I do not receive ANY kick backs from any of the sites listed above. I share this information in the spirit of helping others to achieve their educational goals.
